No-Show, Cancellation & Arrival Policy

We value your time and the time of our grooming professionals. These policies help us keep appointments running smoothly and provide every guest with the best possible experience.

Cancellations and No-Shows

Please cancel or reschedule your appointment at least one hour before your scheduled appointment time. Cancellations made with less than one hour’s notice will be recorded as a no-show.

After three no-shows, a valid credit card must remain on file to schedule future appointments.

Upon the third no-show, you will be charged 50% of the scheduled service price. The same fee will apply to future no-shows.

Late Arrivals

We provide a five-minute grace period. If you arrive more than five minutes late, your grooming professional will determine whether there is enough time to complete your service without delaying the next guest.

Depending on the time available, your service may need to be shortened, adjusted, rescheduled, or canceled.

Appointment Changes

Online cancellations or changes must be completed more than one hour before your appointment. If your appointment is less than one hour away, please call the shop directly.

By booking an appointment with Polished Men, you acknowledge and agree to this policy.